All Forrest & Love products are handcrafted in India using traditional techniques, making each piece unique. No mass production can match the exclusivity with which our trained and experienced artisans create this work of art. In a few cases, there may be minor flaws and imperfections during production—just like in nature, where no two things are ever the same, and yet each carries its own beauty.

Small imperfections and flaws fall within the tolerance range of craftsmanship. Since we work with pure copper, it is completely natural that copper may darken over time due to oxidation or,the formation of patina. In such cases, you can clean your copper product with citric acid.

A cleaning guide as well as further information and tips on our copper water bottles can be found directly on our FAQ page, if reading FAQs is not your thing and you love watching videos - we have added two videos below.

A complaint is understandable and justified if it is a manufacturing defect that makes the product unsuitable for resale or use, e.g., holes, cracks, defective silicone ring, severe dents, and discolorations. For comparison, please take a look at a few reference photos. If the defect was caused by you or your customer, we cannot accept responsibility and will not replace the product.

Please note that returns and exchanges are only possible for items purchased through our online shop or directly from us. For products purchased through our partner shops or partner online shops, you are requested to apply for a refund directly through them.

To ensure faster processing of your product complaint, please fill out the form below. Our team will respond as quickly as possible.